Covering everything from cooling to climate control, this resource helps your technicians master the complex appliances that define the interior comfort of today’s RVs.

What You’ll Find

• Appliance Diagnostics – Detailed troubleshooting for 10-Series refrigerators and climate control systems, including step-by-step diagnostic mode entries and error code resolution.
• Installation & Setup – Comprehensive "How-To" guides for awnings, sanitation systems, and the latest HUB connection tunnels to ensure perfect delivery to the customer.
• Component Maintenance – Routine service procedures for air conditioners and water heaters, designed to extend product life and reduce "comebacks" in the service bay.
• Mobile Care Insights – Access to Dometic’s latest service innovations and technician-focused training clips that highlight the best practices for on-site and mobile repairs.

Click HERE To Browse The Dometic Video Library

From frame technology to cable-driven slide systems, this channel provides the technical clarity your service department needs to perform high-quality structural and mechanical repairs.

What You’ll Find

• Accu-Slide™ – Comprehensive training on the BAL Accu-Slide system, including critical cable adjustments, motor replacements, and timing calibrations.
• Leveling System – Technical demos for the BAL 5.3 and 7.1 Auto-Leveling systems, covering everything from initial setup to manual overrides and sensor recalibration.
• NXG™ Frame Technology – Insights into BAL’s specialized frame engineering, rust prevention (E-coating), and structural maintenance to help technicians explain "chassis health" to customers.

Click HERE To Browse The BAL RV Video Library

The Lippert YouTube channel is a valuable asset for our dealers. As a major supplier to the RV industry, Lippert’s video library serves as a virtual classroom for your service team to master a vast array of chassis, leveling, and lifestyle components.

What You’ll Find

• Lippert Technical Institute – Specialized training playlists designed for RV technicians, offering deep-dives into complex diagnostics and systemic repairs.
• Service & Repair Guides – Detailed, step-by-step walkthroughs for replacing components like awning motors, slide-out gears, and axle assemblies.
• Maintenance & Troubleshooting – Proactive maintenance schedules and "Ask a Tech" segments that address the most common technical hurdles found on the service floor.
• Advanced Electronics – In-depth coverage of Furrion® appliances and advanced leveling systems to ensure your team is ready for the next generation of RV tech.

Click HERE To Browse The Lippert Video Library

The Keystone RV YouTube Channel is a powerful resource for our dealer partners. Beyond supporting retail customers, it serves as an on-demand training tool for your service technicians

What You’ll Find

• DIY Repairs – Practical, step-by-step guidance to help owners manage minor repairs and maintenance independently.
• How-Tos & FAQs – Comprehensive guides for routine maintenance, winterization, and component operation, plus quick answers to the most common questions owners ask during their first few trips
• SolarFlex™ & iN•Command® – Specialized deep-dives into Keystone’s exclusive technology to help your service team master advanced electronics and power systems.
• And much more!

Click HERE To Browse The Full Video Library

Looking for quick product training, installation guidance, or troubleshooting tips?
The Airxcel RV Group YouTube Video Library is a great resource for service technicians, customer care teams, and anyone who works with Airxcel products.

What You’ll Find

The Airxcel video library includes helpful training and how-to content across many of the Airxcel family brands, including:

• Coleman-Mach – Air conditioner installation, maintenance, and troubleshooting
• Maxxair – Fan installation, operation, and repair tips
• Suburban – Water heaters, furnaces, and appliance operation
• Aqua-Hot – Heating system service and maintenance
• Cleer Vision Windows – Step-by-step repair and replacement procedures
• And much more!
   

Click HERE To Browse The Full Video Library

Please share this video with your Service Department Technicians.  This video is very helpful with tools and tips for replacing single pieces of metal siding.

Click HERE to view the Metal Change Out video.

Roof Sealants
Keystone, Crossroads, and Dutchmen primarily use “Alpha Systems” (TPO) roofing. Some brands use Dicor Tufflex roofing (PVC).

Many people commonly refer to their roof as Dicor or use Dicor sealants for roof sealants even when their roof is not a “Dicor roof”. Here`s the difference.
• Dicor supplies EPDM rubber roofing and PVC (Tufflex) roofing.
• Alpha Systems supplies “Thermoplastic Polyolefin.” TPO

*Please use the correct sealants for each roof system*

We’ve conveniently provided Hyperlinks to Alpha Systems and Dicor’s websites.

https://alphallc.us
https://dicorproducts.com

Click here to view video regarding RV roof care and maintenance.

CCI is now an alternative for quicker and cost effective repairs to pressed countertops, leather, plastic, vinyl, fabric and roof repairs! Please read the attachments for more information. Below is a link to CCI's RV Repair Services video for pressed countertops.

Click here to view CCI's RV Repair Services video.

Please share with all departments involved in receiving new vehicles.

The unit check-in process is remaining the same (only document damage and/or missing items), here is what has changed:

• Keystone shipped units no longer require the dealer to e-mail the DAF to Keystone, the Driver will return the original (or will not be paid)
• For Driver Pick-up (DPU) units, the e-mail address has changed to: daf@keystonerv.com

Click here to view video regarding Dealer Acceptance Form.