Looking for quick product training, installation guidance, or troubleshooting tips?
The Airxcel RV Group YouTube Video Library is a great resource for service technicians, customer care teams, and anyone who works with Airxcel products.

What You’ll Find

The Airxcel video library includes helpful training and how-to content across many of the Airxcel family brands, including:

• Coleman-Mach – Air conditioner installation, maintenance, and troubleshooting
• Maxxair – Fan installation, operation, and repair tips
• Suburban – Water heaters, furnaces, and appliance operation
• Aqua-Hot – Heating system service and maintenance
• Cleer Vision Windows – Step-by-step repair and replacement procedures
• And much more!
   

Click HERE To Browse The Full Video Library

Please share this video with your Service Department Technicians.  This video is very helpful with tools and tips for replacing single pieces of metal siding.

Click HERE to view the Metal Change Out video.

Roof Sealants
Keystone, Crossroads, and Dutchmen primarily use “Alpha Systems” (TPO) roofing. Some brands use Dicor Tufflex roofing (PVC).

Many people commonly refer to their roof as Dicor or use Dicor sealants for roof sealants even when their roof is not a “Dicor roof”. Here`s the difference.
• Dicor supplies EPDM rubber roofing and PVC (Tufflex) roofing.
• Alpha Systems supplies “Thermoplastic Polyolefin.” TPO

*Please use the correct sealants for each roof system*

We’ve conveniently provided Hyperlinks to Alpha Systems and Dicor’s websites.

https://alphallc.us
https://dicorproducts.com

Click here to view video regarding RV roof care and maintenance.

CCI is now an alternative for quicker and cost effective repairs to pressed countertops, leather, plastic, vinyl, fabric and roof repairs! Please read the attachments for more information. Below is a link to CCI's RV Repair Services video for pressed countertops.

Click here to view CCI's RV Repair Services video.

Please share with all departments involved in receiving new vehicles.

The unit check-in process is remaining the same (only document damage and/or missing items), here is what has changed:

• Keystone shipped units no longer require the dealer to e-mail the DAF to Keystone, the Driver will return the original (or will not be paid)
• For Driver Pick-up (DPU) units, the e-mail address has changed to: daf@keystonerv.com

Click here to view video regarding Dealer Acceptance Form.

The following link is for an instructional video for the replacement of exterior corner moldings. Please share with your Service Center.

Click here to view the Exterior Corner Molding Replacement Video

The following video is provided by Genesis Products for an instructional video on repairing Stiles.

Click here to view the Stile Repair video.

Please share the attached Dealer Dragonfly Battery (DFB) Storage with all departments involved in receiving, servicing, and showing new units.

Keystone has published a guide on how to care for our matte-finished paint models. It’s crucial that your technicians review this information, matte finishes require different handling than gloss finishes. Improper care could lead to damage. Please share with your Service department.